Biothermored FAQs

Your Questions Answered. We collated the most frequently asked questions and hope you find the answers you need. If you have a question, please email via our online form or call (02) 9692 9399 for immediate response.

How does moist heat relieve your pain?

Moist heat dilates your blood vessels, increasing blood flow to an area. This increased circulation speeds recovery by bringing fresh blood cells to the area and taking away toxins, decreasing pain and inflammation.

How does the Biothermored product work?

Biothermored’s unique coral sand and infrared technology allow moist heat to transmit deeply into your muscle tissue, providing relief of pain and tension. It's simple, safe, extremely effective and you can control the heat and the length of treatment time using the digital control pad.

Is it a better option than other heat pads?

The Biothermored Moist Heat Pad relieves pain more effectively than other heat pads as it provides moist heat not dry heat like other heat pads. Moist heat penetrates more deeply into body tissue providing much better pain relief, than normal heat pads.

The Biothermored Moist Heat Pad is a fast, safe and effective way to apply moist heat to relieve your pain - simply plug it in, set the temperature and time suited to your needs and relax. Say goodbye to microwaves, boiling kettles, dripping towels or heat pads that cool down after a short while.

Is the Biothermored Moist Heating Pad safe?Biothermored Moist Heat Pads are a registered medical device with Therapeutic Goods Administration, Australia (ARTG No: 228316). The Biothermored has also obtained certification as a medical device in Europe, America and Asia. Unlike other heat treatments, you are in control of the temperature and timing of your treatment, making it a much safer heat treatment option.

What is the difference with hot water bottles / hot-boiled packs and the Biothermored?

Hot water bottles used at home or hot-boiled packs used in hospitals use boiling water. The patient needs to be mindful and pay greater attention due to the use of boiling water, which may be dangerous and possibly burn the user. In comparison, the Biothermored does not require water or need to be boiled. All you do is plug in the Biothermored and it heats automatically, quickly to reach the desired treatment temperature and you can increase or decrease the temperature in line with your treatment needs. The cotton cover absorbs the moisture in the air and mixes with the heat to enable to heat and moisture to penetrate deeply into the body tissues. This type of therapy is a lot safer than other heat treatments, as it is easier to control and is also medically approved.

What is the product warranty?

1 Year manufacturer warranty

Where can I buy the Biothermored Moist Heat Pad from?

Online - exclusively from this website. Or visit our clinic in Pyrmont, Sydney. Use the shopping cart on this website to purchase or call our friendly team on 02 9692 9399. For Australian stockists of the Biothermored please telephone our office 02 9692 9399.

Why haven’t I ever seen or heard about this product before in Australia?

This product is new to Australia and available exclusively from Doyle’s Physiotherapy. It is a registered medical device with Therapeutic Goods Administration, Australia (ARTG No: 228316). Whilst new in Australia, it has been used for several years in Europe, America and Asia.

Will it help my arthritis?

Yes, the Biothermored Moist Heat Pad will help reduce inflammation and ease the pain and stiffness that comes with arthritis. The Biothermored Moist Heat Pad will dilate the blood vessels, stimulating your blood circulation and helping reduce muscle spasms. In addition, heat alters the sensation of pain.

Biothermored Moist Heat Pads

Live Life, Manage Pain. Used by Health Professionals.

Excellent Very efficient.

As I said the heat pad is very efficient and direct. The heat relieves the pain in my legs. Without it the pain would be intolerable.

HI Cherie
Thank you so much for leaving us a review, we sincerely appreciate it. We are so pleased the Biothermored is helping you manage your leg pain. With best regards Doyle's Physiotherapy

Amazing Product

Best thing I’ve found for my chronic back pain. Releases tight muscles very fast

Hi Nathan that's fantastic to hear that the Biothermored is helping with your chronic back pain :) Many thanks for taking time to leave a review. With best wishes Doyle's Physiotherapy

So far, so great 👍🏼

After two weeks of use, I can definitely feel improvement to tension and tightness in my neck and shoulders.

This is a high quality product. The power cord and integrated control unit will last for years (power cord is thick and reinforced at the points where it joins the control unit, and the control unit itself is a good size, strong, well made - not at all flimsy - and logically laid out with large buttons that are easy to click). Temperature and time settings are easy to set up.

It heats up in just a few minutes and, when it reaches the user set temperature, it reliably maintains that temperature throughout your chosen treatment time (a feature that is unattainable with hot water bottles or microwaved heat bags which begin losing temperature as soon as they are applied to the neck or shoulder).

The pad is suppled in an attractive and strong cardboard box that protects it well during shipping. And Heidi added extra protection by neatly wrapping it with bubble wrap! And the manual is a delight - made of quality paper, with the text in large font, easy to read, and sitting in a wealth of white space. The instructions are straightforward and easy to comprehend, and the diagrams are large, sharp and well labelled.

The package arrived promptly and in excellent condition. Customer service couldn’t be better.

Whilst I initially balked at the price (I’m on a low income), I have no regrets in making this purchase and I look forward to using it on a regular basis. Highly recommended

Early days but, so far, 👍

Been using the neck and shoulder pad for about 2 weeks now. Reaches desired temperature within a few minutes and then maintains it throughout the treatment session.

Quality of materials is first class. The electrical cord and the control unit, in particular, are not likely to deteriorate or degrade for many, many years to come, even with daily usage.

Changing temperature and treatment time is straightforward, and the product arrives in a beautiful box that protects it extremely well during shipping (especially when it is wrapped in bubble wrap!) And the manual is not tiny - it is made of quality paper, with text in large font with plenty of white space around it). This is great attention to the little things that matter, and I truly appreciate it.

Using the pad is definitely making a difference to the pain and tension I feel in my neck and shoulders (by which I mean - just to be clear - it makes me feel better!) And it is much more convenient than using microwaved heat bags or hot water bottles, not to mention that the heat doesn’t dissipate during treatment. And the product is much more effective than either of those.

Hi Patrick thank you so very much for leaving this wonderful review, we sincerely appreciate it :) So happy you are happy ! Wishing you a wonderful weekend. Kind regards Heidi

Fantastic for pain relief

I have used many types of heat devices for my chronic back pain and these are by far the best I have used. You have control of temperature and time which is a huge helping relieving the pain in bigger areas of your body.

Biothermored FAQs

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