Delivery, Returns & Exchanges
The Doyle's Physiotherapy online store will arrange to forward your goods using either Australia Post and/or a courier service of our choice. You may be required to sign for the package as proof of delivery. Postage fees will be calculated on total weight and dimensions and will calculate in the shopping cart before you process your order so you know exactly how much our shipping charges are.
We deliver to most areas in Australia. and we strive for prompt and safe shipping. Unfortunately we do not deliver items outside of Australia.
Please allow up to 1 week shipping time within most Australian states (up to 10 days for Western Australia) from the date of payment. If you have not received your goods after this period, please email us at email@example.com.
We allow pick-ups from our Pyrmont location only if this options is selected at checkout. There is no delivery fee for picking up from us. You must call us at least 1 hour prior to your arrival so we can have your good ready and please bring a copy of your invoice.
Returns & Exchanges
All Doyle's Physiotherapy products leave our facility in 100% perfect condition. Should any of our deliveries not arrive in 100% perfect condition, then it will be considered the responsibility of the courier and should be discussed directly with them. Any damage claims or product shortfalls must be reported in writing to firstname.lastname@example.org within 48 hours after receipt of the goods. All returns must be pre-authorised contacting us directly on 02 9692 9399.
Once goods leave our facility, we offer no refunds other than if the goods are defective. Any goods will not be accepted as returned if they are not returned in their original packaging and completely intact including linings, tags and instructions. If we are unable to replace the goods 'like for like' then we will offer a refund excluding the cost of original shipping. We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 72 hours from the invoice date.
No refunds are offered after 72 hours. No refunds are offered if you have changed your mind about the goods. Refunds will be issued by credit to the credit card used at time of purchase.
We will issue refunds to the extent required by the Trade Practices Act 1974 (Cth) and the respective state Sale of Goods Act legislation.